My shower isn't working - what should I do?

It’s your landlord’s responsibility to fix your shower and this should be done within a 5-7 day time frame, unless it is a much more difficult job. Your landlord should keep you up to date on the progress.

You should contact them, and put it in writing so you have evidence that you have reported it. Keep a copy for yourself too. It could help you later on if you want to claim back money. 

If you have more than one shower in your house, your landlord can suggest you use the other one while it’s being fixed, but they can’t get out of fixing the other one because of it. Whatever comes in the property should always remain in a good, safe working order while you live there. 

If your landlord still doesn’t repair it, check to see if they have signed Unipol’s Code of Standards here so you can complain to Unipol using this form.

If they aren’t in the Code, get in touch with us so we can help you out. 

It’s worth bearing in mind that if you rent through an agency, both your landlord and the agency are equally responsible for making sure repairs happen. The agency can’t refuse to do essential repairs by saying that the landlord won’t authorise it.