Issues using the site

We're sorry to hear that you're having issues using the site. This may be caused by a number of reasons.

I can't log in

If you are a University of Leeds student, please log in via your University account.

What browser are you using?
You may be experiencing some issues due to your browser, so you can either try using a new browser (e.g. Google Chrome), or you can try clearing your cache/cookies. You can try this for both mobile and desktop browsers, though we recommend using the desktop for the best browsing experience.

Are you using a VPN?
You may experience some issues with our payment system if you are browsing using a VPN service, so we'd recommend toggling it off if you are having issues with your payment being processed.

If you are unable to resolve your issues using any of the above, please let us know what issue you are experiencing by contacting the Platforms team on platforms@luu.org.uk