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Informal complaints and feedback

There are several ways to give us your feedback or register an informal complaint with LUU. We always aim to respond to complaints within 7 days.

• Contact the Help & Support desk and they will refer you to the right department or pass on the complaint.

Formal complaints

If you are unhappy with the response you are given, or if you feel your complaint is very serious, please visit our complaints page to find out more information about our formal complaints procedure.

Complaints relating to Clubs and Societies

If your complain relates to a Club and Society, you should contact the committee of that group in the first instance. If the committee are unable to resolve your complaint, or you have further concerns, please contact the Activities Team