Our new site: Engage

Register a complaint

Informal complaints and feedback

There are several ways to give us your feedback or register an informal complaint with LUU. We always aim to respond to complaints within 7 days.

  • You should contact your club or committee in the first instance
  • Alternatively, speak to the Activities Team.
  • Contact the Help & Support desk and they will refer you to the right department or pass on the complaint.

Formal complaints

If you are unhappy with the response you are given, or if you feel your complaint is very serious, please visit our complaints page to find out more information about our formal complaints procedure.