I have failed my exam because of a personal problem, what can I do?

If you failed any of your assessments due to health or personal problems, you may need to make an academic appeal.

If it is still soon after your exam or assessment deadline you may still be able to apply for mitigating circumstances. You would need to apply for Additional Consideration. Your School’s deadline for this may have already passed, and if so, you will need to appeal.

If you have already had mitigating circumstances approved for the module in question, you might be given a first attempt resit. This means that the resit you do will be uncapped and it will replace your previous mark. Check the outcome of your application if you’re not sure what you’ve been granted - this should have been emailed to you.

If you didn’t apply for mitigating circumstances on time, or if your application was rejected, you’ll need to appeal once your result is finalised. This is usually July results day for undergraduates, or November results day for Taught Postgraduates, but some courses vary so contact your School to be certain of when your result will be finalised.

If the exam you’ve failed was already your second/final attempt, you can seek a further exceptional resit attempt.

If it is agreed that your problems have affected your work, then one of the following will probably happen:

  • You re-sit the exam/assessment as a 'first attempt', so you have the chance to get full marks instead of the minimum pass mark.
  • You are allowed an extra attempt at resitting if your problems meant you failed the final attempt.
  • You repeat all or part of the year as an internal student, meaning you’ll still have to go to lectures and pay tuition.

If you need support with applying for mitigating circumstances or appealing, you can come and chat to LUU Advice. If you’re finding it stressful, you can access Togetherall, an online mental health and wellbeing service.